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Frequently Asked Questions
Are your meals delivered frozen?
Yes. NaturALL Fit meals are delivered frozen and professionally sealed to help preserve flavor, texture, and quality. This allows you to keep premium prepared meals ready in your freezer and heat them whenever they fit your routine.
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How long do the meals last in the freezer?
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For best quality, we recommend storing NaturALL Fit meals in the freezer for up to 3 months. Once thawed in the refrigerator, meals should be consumed within 48 hours for the best flavor, texture, and food quality.
How should I store my meals?
Place your meals in the freezer as soon as possible after delivery or pickup. Keep meals frozen at 0°F (-18°C) or below until ready to heat.
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What is the best way to heat my meals?
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For the fastest option, microwave from frozen or thawed for 5–7 minutes. Do not remove or pierce the film before heating. Let the meal stand for 1 minute before carefully removing the film, as steam may be hot.
For a more elevated texture, transfer the meal to an oven-safe dish and heat in an oven or air fryer at 350°F until fully heated throughout. Heating times may vary by appliance.
Do I need a subscription to order?
No. You can place one-time orders whenever you want. We may also offer subscription plans for customers who want more consistency. With subscriptions, customers select the plan type and preferred category or categories, and our team prepares a curated mix of meals within those selections.
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Where do you deliver?
NaturALL Fit currently delivers within Florida only. Local deliveries are available in South Florida, and extended Florida regions may be served through scheduled regional delivery routes. For addresses more than 50 miles from our Fort Lauderdale kitchen, we recommend confirming the next available regional delivery window before completing your purchase to avoid longer-than-expected delivery timing.
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Do you offer free delivery?
Free local delivery may be available within 5 miles of our Fort Lauderdale kitchen on orders of $299 or more. Delivery fees and availability may vary by address, route, order volume, and scheduled delivery area.
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Do you offer pickup?
Yes. Pickup is available from our Fort Lauderdale kitchen by appointment only.
Pickup location:
1115 NE 9th Ave
Fort Lauderdale, FL 33304
Please wait for pickup confirmation before coming to the kitchen. Bring your order confirmation and a valid photo ID when picking up your meals.
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How are allergens handled?
Each meal includes ingredient and allergen information. Our meals are prepared in a commercial kitchen that may handle common allergens, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat/gluten, soy, sesame, mustard, and other allergens. While we follow food safety and sanitation procedures, we cannot guarantee that any meal is completely free from cross-contact. Customers with severe allergies should review the physical label before consuming and contact us before ordering if they have concerns.
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Can I return meals or request a refund?
Because our products are perishable food items, all food sales are generally final once an order has been prepared, delivered, or picked up. For food safety reasons, we cannot accept returned meals after delivery or pickup. If your order is incorrect, damaged, missing items, or affected by an issue caused by NaturALL Fit, please contact us as soon as possible. We may request photos or order details and will review the issue on a case-by-case basis.
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How do gift cards work?
NaturALL Fit eGift Cards can be used for eligible purchases on our website. Gift cards do not expire and are not redeemable for cash except where required by law.
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Have more questions about our High-Protein Meal Prep?
ALLERGEN & KITCHEN SAFETY NOTICE
Our meals are prepared in a commercial kitchen that may handle common allergens, including milk/dairy, eggs, fish, shellfish, tree nuts, peanuts, wheat/gluten, soy, sesame, mustard, and other allergens.
While we make reasonable efforts to identify allergens and follow food safety procedures, we cannot guarantee that any product is completely free from cross-contact with allergens.
Customers with severe allergies or medical dietary restrictions should contact us before ordering and use their own judgment when consuming any product.